4tube Privacy Policy — How We Protect Your Data
User privacy is a top priority at 4tube. This page clearly outlines the types of information we collect, how it is used, and the protective measures we take to keep your personal data safe at all times.
Effective Date: January 2026
1. Information We Collect
When you register and use the 4tube platform, we collect several categories of information to provide you with the best and most secure experience possible.
Account Information
This includes your full name, email address, mobile number, date of birth, and password provided during the registration process. This information is required to verify your identity and enable access to your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information helps us optimise the platform display for your device and identify any suspicious activity.
Local Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM/MYR), we retain transaction records including the payment method used (TNG eWallet, FPX, Maybank2u, etc.), transaction amount and processing time. We do not store your full card details or bank account passwords — this sensitive data is handled directly by certified payment processors.
Usage Data
We record platform usage activity such as games played, bets placed, pages visited, and session duration. This data is used for internal analytics and to improve the user experience.
2. Purpose of Data Use
Information collected by 4tube is used solely for legitimate and necessary purposes, including:
- Account management — processes registration, verifies identity, and enables secure login.
- Transaction processing — managing deposits, withdrawals and financial records in MYR with precision.
- Customer support — allows our team to understand the context of your query and provide effective assistance.
- Security and fraud prevention — identifies suspicious patterns and protects your account from unauthorised access.
- Platform improvements — analyses how users interact with 4tube to improve functionality and the overall experience.
- Legal compliance — fulfils reporting and compliance obligations required by the relevant authorities in Malaysia.
We do not use your data for third-party marketing purposes without your explicit consent.
3. Use of Cookies and Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit the 4tube platform. They help us recognise you on return visits, remember your language preference and account settings, and improve page loading speed.
Types of Cookies Used
- Session cookies — temporary and deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies — stored on your device for a set period of time. Helps us recognise you on return visits without requiring you to log in again.
- Analytical cookies — collects aggregated data on how users interact with the platform. This information cannot be used to identify you personally.
Managing Cookies
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling cookies may affect certain features of the 4tube platform, including the ability to maintain your login session.
4. Data Storage, Security and Sharing
Data Security
4tube uses SSL (Secure Socket Layer) encryption to protect all communications between your device and our servers. Passwords are stored in encrypted format and cannot be read by anyone, including platform staff. Access to the user database is restricted to authorised personnel only.
Retention Period
Account information and transaction records are retained for as long as your account is active or as required to fulfil applicable legal obligations. When an account is closed at the user's request, data will be deleted or anonymised within a reasonable timeframe, unless the law requires it to be retained for longer.
Third-Party Sharing
4tube does not sell, rent, or share users' personal information with third parties for commercial purposes. We only share data under limited circumstances: with approved payment processors to facilitate your financial transactions, with relevant authorities when required by Malaysian law, and with technical service providers that support platform operations, subject to strict confidentiality agreements.
5. User Rights and How to Contact Us
Your Personal Data Rights
As a 4tube user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold about you at any time.
- Right to Rectification — if any of your information is inaccurate or out of date, you can request that we update it.
- Right to Erasure — you may request that we delete your personal data, subject to any legal obligations still in effect.
- Right to Restriction of Processing — in certain circumstances, you may request that we restrict how we use your data.
Privacy Policy Changes
4tube reserves the right to update this Privacy Policy from time to time in line with changes to legislation or platform practices. Users will be notified of any significant changes via an on-platform notification. The effective date at the top of this page will be updated accordingly.
Contact Our Team
If you have any questions, concerns, or requests relating to your privacy and personal data on the 4tube platform, please contact us by email at [email protected]. You may also refer to our FAQ us for general information, or check Terms & Conditions for full context on platform usage.
Your Data, Your Rights
We are committed to transparency and security. If you would like to know more about how 4tube handles user accounts and information, visit our FAQ page or register your account today.